Refund policy

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Last updated: October 28, 2026

All Sales Are Final

All purchases are final. We do not accept returns, refunds, or exchanges for reasons including, but not limited to, change of mind, incorrect size selection, personal preference, or accidental purchases.

Damaged Items

Returns or replacements are only considered if an item arrives with visible damage that occurred during manufacturing or shipping.

Please inspect your order upon delivery. If your item arrives visibly damaged, contact us within a reasonable timeframe after receiving your order and include:

Your order number
A description of the damage
Clear photos showing the damage and packaging

We will review your claim and determine whether a replacement, store credit, or refund is appropriate.

Distressed and Vintage-Style Designs

Please note that some of our products intentionally feature distressed, worn, faded, cracked, vintage, or deconstructed elements as part of their design and aesthetic. These features are not considered defects, damage, or quality issues and are not eligible for return, refund, replacement, or exchange.

Product photos and descriptions are intended to accurately represent these design characteristics.

Refunds

If a damage claim is approved, we will notify you of the resolution. Any approved refunds will be issued to the original payment method unless otherwise stated. Processing times may vary depending on your bank or payment provider.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws where such rights cannot be excluded or limited by law.

Contact

To report a damaged item or inquire about an order, please contact us at:

stratusapparelcontact@gmail.com